Support
Return, Exchange, and Cancellation
Simple, fair, and premium service for every order.
We accept returns and exchanges for all products, provided the tags are intact and the request is made within 7 days of delivery. While we encourage you to retain original packaging for a smoother process, we will honor all eligible requests as per our policy.
Initiate the return and exchanges here. The process will be handled directly through the page. If you have any doubts or face any difficulty, our Customer Care team is here to help. You can reach us at info@easetheory.in or +918793149662, and we will assist you with a convenient pickup and guide you through your return, exchange, or refund.
All returns are at a minimal charge of Rs. 100 for customers within India. Ease Theory will bear the cost of all exchange shipping as part of our commitment to a premium ownership experience.
Orders can be cancelled before they are dispatched from our end by contacting Customer Care.
- COD orders: You can refuse to accept the parcel to cancel it.
- Prepaid and bank payments: Please collect the parcel and follow the return or exchange process mentioned above.
If you receive an item that is damaged, defective, or not as described, please inform us immediately. Follow the same return or exchange process mentioned above, and our Customer Care team will assist you with a suitable resolution.
Customer care
Phone: +918793149662
Email: info@easetheory.in
Hours: Mon-Sat (10am-7pm)